Store Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.NZTradingcards.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Shipping policy
Orders will be monitored at all times during the day.
Available orders - For orders with items available, they will be packed and placed in a pile for Couriers on the same day. Most orders are packed within 4 hours of their placement.
Delivery Time Frame- Orders to Urban areas usually Take 1-2 Days, If order is for rural Delivery Please allow 3-4 Days.
Pre-orders - For orders with items that will be released in the future, it will be shipped when all items are available. unless the customer has chosen "separate shipping" during check out.
How is the order delivered? How much does it cost?
The order can be picked up by your from our store or delivered by New Zealand Post, Courier Post Courier or Fastway Courier. If it is delivered by couriers, the cost is from $5 and up to $25 New Zealand wide, depending on how heavy it is. The actual freight will be listed on the check out page.
For single cards - we will do our best to make sure they are packed in a way that they are safe during transportation. However, if the condition of the cards does not meet your expectation or they are damaged during transportation, please contact us within 48 hours and we will look into the matter and conduct refund if necessary.
Return & Exchange Policy
You are covered by the Consumer Guarantees Act 1993 (NZ) when you are shopping with baydragon.co.nz.
For sealed products - if it is damaged, you need to leave it unopened and contact us within 48 hours; If it is faulty after being opened, e.g. missing some parts or cards, please also contact us within 48 hours; in both cases, we will look into the matter and conduct refund if necessary.
We do not refund you if you simply change your mind about a purchase.
Shipping Policy